Refund policy

RETURN AND REFUND POLICY

Because Brightside products are custom-designed and produced specifically for each chapter or group, all custom and bulk-order sales are final. We do not accept returns or exchanges for changes of mind, individual sizing or fit concerns, or personal preference.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect all items promptly after delivery. Any significant manufacturing defect, shipping damage or incorrect item must be reported through our website contact form within 7 calendar days of delivery.

Your report must include:

• The order or chapter name
• A description of the issue
• The quantity of affected items
• Clear photographs showing each affected item, its size and the defect or error
• A photograph of the shipping packaging if the order arrived damaged

A significant defect may include:

• A material manufacturing flaw that substantially affects the appearance or use of an item
• An item that arrived damaged
• The wrong garment, size, color or design being produced compared with the confirmed order
• Customization that materially differs from the final approved design

The following are not generally considered defects:

• Incorrect sizes selected or submitted by the customer
• Fit preferences or dissatisfaction with how a selected size fits
• Minor variations in garment measurements, embroidery placement, stitching, thread color or dye lots that are normal in custom apparel production
• Slight color differences between digital screens, design mockups and physical materials
• Spelling, artwork, colors or other details that appeared in and matched the customer-approved design
• Damage caused by wear, washing, improper care, alteration or misuse
• A change of mind or individual style preference

RESOLUTION OF APPROVED CLAIMS

We will review each claim and may request additional photographs or return of the affected items. If an issue qualifies under this policy, Brightside will determine an appropriate resolution based on the circumstances. This may include repair, replacement, a partial refund, store credit or a refund for the affected item or items.

An isolated defect affecting one or a small number of pieces does not make the entire bulk order eligible for return or refund.

If we require an approved defective or incorrect item to be returned, we will provide return instructions and, when appropriate, a return shipping label. Items sent back without prior authorization will not be accepted.

EXCHANGES AND SIZING

Because every order is custom-produced according to the sizes submitted at checkout, we cannot provide exchanges for sizing or fit. Customers are responsible for reviewing the applicable size chart and selecting the correct size before submitting their orders.

CANCELLATIONS AND ORDER CHANGES

Once an order has been approved and entered production, it cannot be canceled, returned or changed. Customers are responsible for carefully reviewing all approved designs, colors, garment selections, quantities, names, spelling and sizes before production begins.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Additional time may be required for the customer’s bank or card provider to post the refund.

QUESTIONS

For questions or to report an order issue, please contact Brightside through the contact form on our website. Do not ship an item to Brightside unless you have received return authorization and return instructions.

Nothing in this policy limits any consumer rights that cannot legally be waived.