Shipping policy

SHIPPING POLICY

Brightside creates custom apparel specifically for each chapter or group. Because every order is produced after the ordering period closes, our processing and shipping timeline differs from that of a traditional retail store.

ORDER AND PRODUCTION TIMELINE

Production begins after:

• The chapter’s ordering period has closed
• All required payments have been received
• The final design, garment selections and order details have been approved
• Brightside has received all information needed to complete the order

The estimated production and shipment timeline for each order will be displayed on the applicable order page or communicated to the chapter’s designated coordinator. Production estimates begin after the order is complete and approved, not on the date an individual member submits an order.

All production and delivery dates are estimates unless Brightside expressly confirms a guaranteed date in writing.

BULK SHIPPING AND CHAPTER DISTRIBUTION

Unless otherwise stated on the order page, all items from a chapter order will be packaged together and shipped in bulk to one address provided or approved by the chapter coordinator.

After delivery, the chapter or its designated coordinator is responsible for distributing the individual items to its members. Brightside does not ship each member’s item separately unless individual shipping is specifically offered for that order.

Members are responsible for collecting their items from the chapter coordinator. A member’s inability to collect an item after the bulk order has been successfully delivered does not qualify the item for a refund or replacement.

SHIPPING CHARGES

Any applicable shipping charges will be displayed during checkout, included in the product price or communicated before the order is finalized. Additional charges may apply if a chapter requests expedited, individual or international shipping.

DELIVERY ADDRESS

The chapter coordinator is responsible for providing a complete and accurate delivery address that can safely receive a large shipment.

Address changes must be submitted before the order ships. Brightside cannot guarantee that an address can be changed after a shipping label has been created or the package has been transferred to the carrier.

Additional shipping expenses resulting from an incorrect, incomplete or outdated address may be charged to the customer or chapter.

TRACKING

When tracking is available, shipping confirmation and tracking information will be sent to the designated recipient after the order leaves our facility.

Tracking information may take time to update after a label is created. A shipping label being created does not necessarily mean that the carrier has taken possession of the package.

DELIVERY ESTIMATES AND DELAYS

Carrier transit times are estimates and begin after the carrier accepts the shipment. Brightside is not able to guarantee carrier delivery dates or control delays caused by weather, service disruptions, peak shipping periods, natural disasters, customs, incorrect addresses or other circumstances outside our reasonable control.

If Brightside learns that an order cannot ship within the timeframe previously provided, we will notify the chapter coordinator, provide updated information and offer any cancellation or refund rights required by applicable law.

EXPEDITED SHIPPING

Expedited shipping affects carrier transit time only. It does not shorten the custom production period unless Brightside expressly agrees to an expedited production timeline in writing.

LOST, MISSING OR STOLEN PACKAGES

If tracking does not update for an extended period or a package appears to be lost in transit, please contact Brightside promptly through our website contact form. We will work with the carrier to investigate the shipment and determine the appropriate next steps.

If tracking shows that a package was delivered but it cannot be located, the recipient should first:

• Confirm the shipping address
• Check all entrances, mailrooms and package areas
• Ask other chapter members, residents, neighbors or building staff
• Contact the shipping carrier

Brightside is not responsible for packages stolen after confirmed delivery or packages delivered incorrectly because an inaccurate address was provided. However, we will reasonably assist with available carrier claims.

DAMAGED SHIPMENTS

Please inspect the shipment promptly after delivery. Visible package damage, missing items or damaged merchandise must be reported through our website contact form within 7 calendar days of delivery.

Please include the chapter or order name, a description of the issue and clear photographs of the shipping carton, label, packaging and affected items. The recipient should keep all packaging until the claim has been resolved.

Issues involving defective, damaged or incorrect merchandise are handled according to our Return and Refund Policy.

SPLIT SHIPMENTS

Brightside may divide an order into multiple packages when reasonably necessary. Packages from the same order may arrive separately. When available, tracking information will be provided for each shipment.

INTERNATIONAL SHIPPING

International shipping is not available unless Brightside approves it in writing before the order is finalized. International recipients are responsible for any applicable customs duties, import taxes, brokerage fees or other charges, unless otherwise agreed in writing.

CONTACT

For shipping questions or to report a delivery issue, please contact Brightside through the contact form on our website.